At Noon Perfumes, we strive to deliver high-quality fragrances and a smooth shopping experience. However, we understand that certain situations may require returns, refunds, or cancellations. Please read the policy carefully before placing an order.

1. Scope of Policy

This policy outlines the conditions under which:

  • (a) You may request a return of a product
  • (b) You may be eligible for a refund or replacement
  • (c) You may cancel your order within a specified time

2. Return Eligibility

Returns are only accepted in the following cases:

  • You received a damaged or defective product (e.g., broken or leaked bottle)
  • You received a wrong product
  • You received a product that is significantly different from what was ordered

📌 You must report the issue within 24 hours of delivery

3. Mandatory Proof (Very Important)

To process any return or refund request:

  • A complete unboxing video is mandatory
  • The video must clearly show:
    • Sealed package before opening
    • Unboxing process
    • Product condition

⚠️ Without valid proof, no claim will be accepted

4. Non-Returnable Items

The following products are not eligible for return:

  • Opened or used products
  • Products with broken seals (unless damaged on arrival)
  • Products purchased during sale or promotional offers
  • Products returned without original packaging

5. Conditions for Return

If your return request is approved:

  • Product must be in original condition
  • All packaging, labels, and accessories must be intact
  • Return is subject to verification by our team

6. Refund Policy

Refunds are applicable only in approved cases:

✔️ Eligible Situations

  • Damaged or defective product
  • Incorrect product delivered

⏱️ Processing Time

  • Refunds are processed within 5–7 business days after approval

💳 Refund Method

  • Online payments → original payment method
  • COD orders → bank transfer (details required)

7. Delivery Issues

📦 Damaged Package

  • If the package appears tampered or damaged, do not accept delivery
  • Contact us immediately

📍 Non-Delivery Claims

  • If order is marked delivered but not received
    → Report within 48 hours

8. Cancellation Policy

✔️ Before Dispatch

  • Orders can be cancelled before dispatch
  • You must inform us as soon as possible

❌ After Dispatch

  • Orders cannot be cancelled once shipped

9. Important Notes

  • Claims must be raised within the specified time limits
  • Requests without valid proof may be rejected
  • Product fragrance preferences are subjective — returns are not accepted for this reason
  • Noon Perfumes reserves the right to approve or reject any claim after verification

10. Contact Us

For any return, refund, or cancellation requests:

📧 Email: info@noonperfume.com
📞 Phone: 9817600800